AIMIWAY Q&A
Practical answers
before you enquire.
Freight, transport, dispatch, returns and branded packaging are confirmed around each actual B2B project. Here is how we approach the questions most partners ask first.
FREIGHT, SHIPPING & TRANSIT
How is freight calculated?
Freight is confirmed for the actual shipment. We review the destination, transport route, packed dimensions and weight, order value, Incoterms and any special handling requirements before providing a shipping quotation.
How long will transport take?
Transit time varies by destination, carrier schedule, route, customs clearance and local delivery. We provide an estimated transport plan for the specific order instead of publishing one universal delivery time.
When will my order be dispatched?
The dispatch plan is agreed after the product route, stock availability or production plan, review scope, packaging requirements and logistics method are confirmed for the project.
RETURNS, EXCHANGES & DELIVERY ISSUES
Do you have a standard return or exchange policy?
B2B orders do not use a universal retail-style return policy. Any quality, quantity or transport issue is assessed against the confirmed order terms and the available inspection and delivery evidence.
Can unsold stock be returned?
We do not make sale-through promises or accept returns without written agreement. Any commercial arrangement for ready stock must be discussed and confirmed before an order is placed.
What should I do if there is a delivery issue?
Keep the package, product and delivery evidence available, then contact our team with the relevant order information. Please do not arrange a return shipment before the route has been reviewed and agreed in writing.
BRAND PACKAGING & PRESENTATION
Can AIMIWAY support branded packaging?
Eyewear cases, pouches, outer boxes, inserts, cloths and complete presentation sets can be discussed alongside a frame project. Artwork, materials, quantities, costs, testing and timing are confirmed for each project.
Can packaging be added to ready-stock frames?
This depends on the selected product, inventory status and required presentation. Share the frame styles and packaging direction with us so the compatible route can be reviewed.
STOCK, ORDERS & VISITS
Is the website catalogue always in stock?
The catalogue is a starting point for a B2B conversation. Availability is checked when you enquire, because stock can change and production options are confirmed per style and project.
Do you sell directly to consumers?
No. AIMIWAY works B2B only with optical stores, wholesalers, distributors and e-commerce sellers.
Can I visit the showroom or factory?
Visits to the Guangzhou showroom and Shenzhen factory can be arranged in advance. Contact us with your preferred time and the product direction you would like to discuss.
STILL HAVE A QUESTION?